Report a Care Concern
Experiencing a Crisis?
Carle Health is committed to resolving care and safety issues in a timely manner and our Advocate program is dedicated to this purpose. While we appreciate the opportunity to address your concern through our Advocate program first, Carle Health partners with regulatory agencies who may also be contacted with concerns as well, including IDPH at 1-800-252-4343 (TTY: 1-800-574-0466 and The Joint Commission).
Patient safety concerns can be reported to The Joint Commission:
- At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
- By fax to 630-792-5636
- By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
If you believe your rights have been violated you have a right to contact the following advocacy organizations:
- Illinois Office of the Inspector General (mental health services)- 1-800-368-1463
- Illinois Department of Mental Health Inspector General's Office 1-800-368-1463 (901 Southwind Rd. Springfield, IL 62703)
- IL Substance Use Prevention & Recovery (substance use services) Consumer Hotline (1-866-213-0548)
Patient Rights & Responsibility
Trillium Place, an affiliate of Carle Health
Nondiscrimination Accessibility Notice
Trillium Place, an affiliate of Carle Health
Notice of Privacy Practices
Trillium Place Tazwood Center for WellnessTrillium Place Human Service Center
Experiencing a Crisis?
For life-threatening concerns, call 911 or be taken to your nearest emergency department.
For mental health and substance use crisis support and resources, contact:
Trillium Place Crisis Services, available 24/7:
Peoria County - (309) 671-8084
Tazewell & Woodford Counties - (309) 347-1148
